Terms & Conditions


By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.

Submitting your information is a contractual agreement between Broken Bow Signature Cabins and the named person who booked online.
In return, we will reserve the accommodation, for specified days as requested for your reservation.

  • If you are unable to pay via Credit Card then we require a bank transfer within 2 days of making the booking.
  • If no payment is received within 5 working days, the accommodation will be released.
  • Once the monies have cleared, we will then send confirmation of your reservation.
 

You are required to provide a valid form of identification when booking.

Payment

Reservation is paid in full upon booking, payable by Credit Card using Stripe.

Changes to Dates / Cancellation

Changes to Dates

In the event that you would like to change the dates of your booking, we will do our best to 
accommodate you without any additional administration charges.
**If changing due to Government Travel Restrictions, your dates can be changed with no additional costs incurred**.

Changes to dates in higher nightly rental periods will be subject to the higher rental charge.

Cancellation by You

We advise that you take out travel insurance to cover against an unexpected cancellation.

We do not offer refunds due to weather and strongly recommend travel insurance for unforeseen weather or life events.

Cancellation must be made by email to: BrokenBowSignatureCabins@gmail.com by the party who made the original booking.

Cancellation charges are as follows :-

  • If you cancel more than 14 days prior to arrival – any payments made will be refunded in full.
  • If you cancel within 7 – 14 days prior to your arrival – then a 50% refund will be issued.
  • Any changes or cancellations made within 7 days of arrival will result in a full 100% charge for room, taxes, and fees.
  • If you as the guest decides to cancel, you will be required to pay a 10% processing fee.  This is regardless of when you cancel

 

Cancellation by Us

We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.

We would offer a change of date with No Additional Cost to you. If it is necessary to cancel your booking any payments made will be refunded in full.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.

Arrivals/Departures

Arrival

Standard Check-in is anytime after 4:00 pm. 

Prior to your arrival you are required to complete and return our Registration/Booking form and notify us of your anticipated arrival time, updating us should that change.

Check-in details, directions, and door code information will be delivered via email 3 days prior to arrival

Departure

Check-out is anytime prior to 11:00 am.

Early Check-in / Late Check-out

Early check-in requests are only available to guests who Book Direct.
If you would like to request aa early check-in or  late check-out, this may be possible, but please contact us in advance.

These are both dependent on our booking and cleaning schedule and may not always be available. 

 

Lost Property

We are not responsible for any personal items that are left behind. If we are able to recover and item and we are happy to return it to you via USPSHowever, there will be a minimum charge of $10 for postage and packing.

Damages

You will be held liable for any items missing from the property after your departure.
You will be held personally liable for any damage to the room and charges incurred thereafter.

Smoking

Our properties are 100% smoke-free and we do not allow cigarette smoke or any other vapor-producing product in our homes. 

If there is physical evidence, smell of smoke, or other smoke-producing products found in any room during your stay or after check out, you will be liable for a $250 penalty fee. This confirms that you have read and understood the homes’ 100% smoke-free policy. Additional fines may be imposed on you by the local authorities should the fire alarm be triggered from your home.

Pet Policy

Our properties are pet free. If guests are found to be in violation of this policy we have the right to ask you to leave the property as well as incur a $150 pet cleaning fee

Waiver of Liability for Hot Tub

The guest understands that there are special risks involved in the use of a hot tub.
Guest is aware there are potential dangers to children who are not carefully supervised, as well as any person using the hot tub too long or if a person has health risks, is intoxicated, using any kind of drugs or medication, or is pregnant.
Guest agrees to waive any claim whatsoever against the Owner of the property for accidents or injury arising from the use of the hot tub.
Guest agrees that he/she is responsible and liable for any damages that occur to the hot tub through their or their guest’s misuse or negligence.
Should the Guest or Guest’s guests contaminate the water glass, oils, lotions, bubble bath mixture, by not abiding by the rules, the guest agrees to an additional charge of $300.00 to cover the cost to drain, clean, and refill the tub and remediate the contamination to the filtering system.
In consideration of your anticipated stay, you agree, intending to be legally bound hereby, that the property owners and their heirs, servants, agents, contractors, and employees shall not be liable for your injury or death, or the injury or death of your invited guests.
By booking the stay with us you are agreeing with the terms and conditions stated in the Waiver of Liability.

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Security on the property

There are exterior security cameras at the front entrance drive as well as the back entrance deck.  Tampering with or obstructing the security devices are a direct violation of house rules. The security devices are not located or pointed near the hot tubs or out door seating on the patios. The security devices are to provide safety for our cabin and it’s guests.